Account Manager

Company Description

KOVA is a global talent growth company that specializes in designing, building, and scaling high-performance distributed teams. With leadership present in the US, Germany, and North Macedonia, we partner with organizations across multiple industries to deliver end-to-end hiring solutions, from sourcing and screening to onboarding. Our mission is simple: remove hiring friction and ensure every team addition drives long-term growth and operational excellence.

Role Description

This is a full-time remote opportunity for an Account Manager based in North Macedonia. KOVA is looking for experienced account management and client relationship professionals to join the teams of our clients across different industries and business environments.

The role focuses on managing relationships with existing customers and making sure they continue to receive value from the company's product or service.

You will act as an important link between the customer and the internal team, understanding what customers need, following up on issues, and making sure nothing gets lost along the way. The exact responsibilities, customer portfolio, and team structure may vary depending on the client and opportunity.


What You’ll Do

• Manage day-to-day communication with assigned customers
• Build and maintain strong, long-term client relationships
• Understand customer goals, challenges, and expectations
• Support customer onboarding and ongoing engagement
• Coordinate with internal teams to resolve customer issues
• Monitor account health and customer satisfaction
• Identify opportunities to improve the customer experience
• Maintain accurate customer and account information
• Follow up on outstanding requests and commitments
• Identify potential opportunities for account growth when appropriate
• Communicate customer feedback and insights to relevant internal teams

What We're Looking For

• Previous experience in Customer Success, Account Management, Client Services roles
• Strong written and spoken English
• Excellent communication and relationship-building skills
• Strong organization and follow-through
• Ability to manage multiple customers and priorities
• Proactive approach to problem solving
• Commercial awareness and understanding of customer needs
• Experience with CRM platforms is a must
• Ability to work independently and take ownership of client relationships
• You don't need to be the loudest person in the room. You need to know how to start a conversation and keep it moving.

Compensation will be discussed during the interviewing process and may vary depending on the client and specific opportunity.

Please note that due to the volume of applications, only shortlisted candidates will be invited for an interview.